The Contract will be entered into when the Owner issues the confirmation form and will be subject to all the following booking conditions (it will be assumed that the Client has read and agrees to these bookings conditions)

PAYMENT

Unless otherwise stated, a deposit of 20% of the rental is payable upon booking. The balance shall be payable 6 weeks before the commencement of the holiday let. If the balance of the rent is not paid in full by the due date, this shall be deemed as a cancellation of the contract by the Client. For bookings made less than 6 weeks prior to the commencement of the rental the total fee is payable at the time of booking. Payments are to be made via free to book.

HOLIDAY LET DETAILS

When a deposit has been paid against a booking, the Owner will email the Client within 72 hours of receiving the money. This email will confirm the holiday rental and include the cottage name, the period of the let, the total rental amount, the deposit that has been paid, any additional fees and the amount that is outstanding along with the date that this is due by. Once the full balance has been paid, the Owners will email the Client within 72 hours of the money being received.

PERIOD OF LET

The holiday let commences, unless otherwise notified, at 3.00pm on the day of arrival and terminates at 10am on the day of departure. The Client is obliged to vacate the Property without demand at the termination of the holiday let. If this does not happen, a fee of £100 will be payable by the Client plus the cost of any consequences against future bookings as a result of the late check out. This could include the cost of alternative accommodation for Clients due to arrive on the same day. The maximum duration of a holiday let is 14 days.

AMENDMENTS TO BOOKINGS

Any request to amend a booking must be made initially in writing to beascottagecresswell@gmail.com backed up by a phone call 07581117722. If the amendment request is successful, there may be an increase in the rental payable. All Clients should be aware that it may not be possible to amend the booking in question. In these circumstances the original booking will still stand.

CANCELLATION

Any cancellation made by the Client for whatever reason shall be in writing to beascottagecresswell@gmail.com backed up by a text 07581117722. If the Client cancels the booking prior to 10 weeks before arrival, the full deposit will be non-refundable. If the Client cancels the booking within 10 weeks of the arrival date, the cancellation costs are 100% of the booking cost. The owner strongly recommends Clients to take out Cancellation Insurance.

CANCELLATION INSURANCE

The Owners strongly recommends Clients take out Cancellation Insurance so that they may be covered if they need to cancel their booking. Cancellation Insurance may form part of any Travel Insurance product you have purchased or can be acquired separately. The Client should always read the terms of any insurance product to ensure that they understand what eventualities are covered.

PETS

Pets are welcome at Bea’s Cottage and a maximum of 2 well behaved dogs are allowed without additional cost, all pets must always be kept under careful control. Pets must NOT be left alone in the Property unless caged, and must not have access to the bedrooms because of the white sheets and extra cleaning required. There must be little evidence of the pet on departure with all dog hair vacuumed and any excrement disposed of appropriately. If there is excess evidence of the pet on departure, the Client may be charged for the cost of additional cleaning.

OWNER CANCELLATION

In the unlikely sitiuation of an emergency / unforeseen circumstance occurring that requires the owner to cancel a booking before arrival then a full refund will be offered.

LEFT BELONGINGS

As soon as the Client is aware they may have left any belongings at the Property and would like them returned, they should make the Owners aware as soon as possible. To return the belongings, postage and packaging will have to be paid by the client.

COMPLAINTS

Should there be cause for any complaint during the occupation of the Property it must be notified promptly to Bea’s Cottage team who will try and resolve it as soon as possible. Bea’s Cottage contact details are in the Property’s information pack which would be found on arrival at Bea’s cottage. All complaints should be made during the stay or as soon as the fault occurs so that opportunity is given for the Management team / Owner to rectify the problem. All issues and complaints must be confirmed in writing to beascottagecresswell@gmail.com backed up by a phone call 07581117722. The Client’s right of action (if any) shall be against the Owners. Any refund given in compensation is final. For further information and advice, please contact Citizens Advice, 08454 04 05 06 or www.citizensadvice.org. The Client must note that Wi-Fi is a complimentary service only offered by certain properties. Unless the Owner has stopped the subscription for the service, if Wi-Fi is not working during the Clients stay, no compensation will be offered. However, the Owner will endeavour to make the service operational. If the complaint is due to an “Act of God”, such as bad weather or road closures or any other act or occurrence over which we as the Owners have no control over, no refund will be given. The Owner reserves the right to refuse to hand over the occupancy of the Property to any person(s) that in their opinion, is not appropriate to take charge. In this eventuality the rental amount will be refunded in full and the liability of the Owner shall cease. If an Owner is prevented, due to situations beyond their control, (e.g. fire damage, flood, drought or the interruption of utility supplies), from making the Property available to the Client, the owners will, where possible, offer alternative accommodation. If this is not acceptable to the client, the rental shall be refunded in full or according to how many nights the accommodation has been occupied for. The Client will have no further claim against the Owner. Complaints made after the holiday let has ended may not be considered by the Owner, especially whereby the Client has denied the Owner the opportunity to rectify or resolve the issue during the holiday let.

EARLY VACATION OF THE PROPERTY

If the Client chooses to depart the Property earlier than the termination date, no refund will be due. This also applies when the Client departs early due to a subjective issue.

CARE OF THE PROPERTY

The Client shall take all reasonable and proper care of the Property, its furniture, pictures, fittings and effects in or on the Property and leave them in the same clean and tidy condition and state of repair at the end of the holiday let as at the beginning. A minimum charge of £30 will be applied for any unreasonable amount of cleaning at the termination of the holiday let. For any damage caused, the cost for replacement or repair must be paid by the Client. Any behaviour that is deemed to be detrimental to the Property, such as noise or anti-social behaviour towards neighbours, may result in the Client being asked to remove themselves immediately from the Property. Such a request will be issued in writing detailing the reasons for the request. Upon receipt of the notice, the Client will bind themselves to remove themselves and their personal belongings from the Property immediately.

BREAKAGE or DAMAGE

The Client is legally bound to reimburse the Owner for replacement, repair or extra cleaning costs on demand. This includes the Property’s keys which if lost, will involve the cost of replacing the lock, the cutting of keys and repairing any damage caused through entering the Property. Some properties may require a security deposit.

SMOKING / VAPING

The Property is non-smoking. If there is evidence of smoking / vaping found on departure, the Client will be charged a minimum of £80

USE OF THE PROPERTY

The Property must only be used for holiday purposes. The property must not be used for business purposes, nor should it be used as the Client’s primary residence. Items should not be posted to the property without prior permission. The Client must not use the Property for any illegal or commercial purpose. The Client must not hold events such as parties, celebrations or meetings at the Property without first receiving written permission from the Owner.

OCCUPANCY

The number of persons occupying the Property must NOT exceed the maximum stipulated for either the Property or the rental rate paid and at least one of the people staying must be 21 years of age or older. The Owner reserves the right to either charge an additional fee if applicable or refuse entry to the entire party if this condition is not observed. The Client shall not camp in the grounds of the Property by either campervan or tent. The Client shall not sub-let the Property or any part thereof.

MAINTENANCE

The Property is maintained throughout the year and so activities such as grass cutting, gardening and window cleaning may occur during the holiday let. Any impact to the Client will be kept minimal.

RIGHT OF ENTRY

The Owner / Hadrians Management shall be allowed right of entry to the Property with reasonable notice for inspections or to carry out any repairs or maintenance. They shall be allowed immediate access in emergency situations.

LIABILITY

The Owner takes every care to ensure that the description of the Property is correct at the time of booking. However, the Owner shall not be under any liability to the Client or any third parties for any loss or damage arising from the breach of contract, negligence, misrepresentation or otherwise. The Owner shall assume no responsibility for any injury or damage to the Client (and all other members of the Client’s party), the Client’s personal belongings nor their vehicles (together with their contents) which are left at the Property. All legal responsibility remains with the Owner for any problems that may arise during the holiday let.

WARRANTIES

Whilst all information and statements are made in good faith, the Owner does not warrant and is not responsible for the accuracy of any information or statements made by representatives. Every effort has been made to ensure that information used for marketing is correct at the time of inspection of the accommodation. However, property details and prices are updated periodically and so may differ between printed material and the website beascottage.co.uk, The website beascottage.co.uk will always have the most up to date information and prices and facilities should be checked before booking a property.